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Home Services Manage And Transform Support And Maintenance Resources on Demand

Resources on Demand

Provides organisations with access to cost-effective skilled IT resources, to work within their operations on a short or long term basis.

A service component of our Support & Maintenance solution.

What we do

Computacenter manages a pool of 2,200 accredited delivery staff that can effectively support an organisation's IT demands. These resources cover:

• Engineers with multi-vendor skills to provide installation, maintenance, troubleshooting, and support across the entire IT infrastructure.
  
• Specialists Administrators with skills to support and manage databases, networks and systems (Windows and Unix).
  
• Service Managers to manage delivery of services and provide technical support management.
  
• Analysts to operate within a customer's service desk, providing technical support and ITIL roles.
  
• Administration resources to provide on-site scheduling and reporting.

How it helps

Reduces operational support costs
By utilising our resources, organisations can flex their workforce up and down as required, therefore only paying for resources as needed. The service also allows businesses to remove headcount and move to contracted services, but still retain control.

Mitigating Risk
We provide immediate access to highly accredited, security cleared engineering staff, which we ensure have the appropriate training and employment liability risk through our ISO9001 accredited processes. The significant investment we have made allows us to confidently underwrite the skills of our engineers and their availability to perform work that is project managed by the client.

Flexible Workforce
Engaging Computacenter gives organisations the ability to access the breadth of our IT skills and service management best practice, and to scale up requirements as needed to respond to business demands. Resources can be used to cover holiday periods and projects, as well as long term engagements.

Why we are different

Computacenter provides a single point for an organisation's IT resource requirements, providing both short term and long term contracted staff. More than just the technical skills we provide, our approach also focuses on the way we manage and underwrite the service.

Having provided resources on demand for many years, Computacenter have developed methodologies to maximise staff efficiency and enhance any staff transitions.

Management Operating System
Onsite resources are managed by ITIL accredited service managers, ensuring the agreed outcomes are delivered. The service managers utilise our unique Management Operating System (MOS) to effectively manage workloads to increase productivity and reduce costs.

mytransfer
Many customers transition staff to Computacenter as part of a Resources on Demand service. Computacenter have developed an award winning methodology to manage these TUPE (The Transfer of Undertakings (Protection of Employment) Regulations) requirements, mytransfer. This process ensures all staff affected receive clear communications, and fully understand what is happening throughout the transfer process. This has delivered successful transitions with a high level of transfers and very low attrition.

Where we have done it

Reuters
Over a four-year contract, Computacenter is facilitating an improvement programme designed to increase service levels and control costs to Reuters customers.

Beat Goehring, Head of PSG UK at Reuters, commented: "By working with Computacenter, we will be able to improve both the quality and effectiveness of the overall service. The partnership will facilitate innovation throughout the contract term and will play a significant part in delivering continued great service to our customers."

Using Computacenter's unique Shared Services Factory and its Technical Resource Group of highly skilled engineers, Reuters will be able to take advantage of a range of industry best practice methodologies to optimise service delivery.