Why Computacenter?

Computacenter is a financially secure and stable organisation, with a consistent record of investment and growth.  Floated on the London Stock Exchange in 1998, we are well governed and regulated organisation, with high-levels of corporate transparency. 

With over 10,000 employs across Europe, we have a set of clear polices and measurements for all key aspects of our business activity.  We hold a broad range of vendor, industry and trade accreditations, up to and including ISO 9001, 14001 and 27001.  We have a diverse and extensive client base.

Through delivery of more than 2000 IT services contracts across 500 customers, we capture key elements of our most successful projects and create a flexible set of standards that we apply across future initiatives.

We have a successful track record of taking on and migrating new contracts, with proven set of industry leading processes, systems and tools, as well as customer-centric approach, which is underpinned by a variety of customer-care programmes.  This, together with the highly positive culture that we have developed which is based upon a common set of values and behaviours, we attribute this to our high customer retention and growth record.

All of which, makes Computacenter a low risk option as a supplier, but one that delivers results.

We understand the need of our customers to have absolute clarity on how they spend their money, that they are getting value for that money, and that their suppliers have to be commercially competitive in order to earn their business. With this in mind Computacenter maintain absolute operational transparency, so their customers know exactly what they are buying, which 3rd parties are involved in delivery, and how their organisational goals are going to be reached with a given solution. This is done in parallel to giving confidence commercially through benchmarking those services and even being prepared to open the book in the interests of maintaining absolute trust between supplier and customer.

• We support customers in over 60 countries
• We supply customers in over 100 countries
• We employ more people outside the UK than in UK
• Our average international partner relationships are 7 years long
• We have major operations including Sales in the largest European markets: Germany, France & Benelux (half our top clients are based outside UK)

Click here to find out more

We seek to articulate a culture in which employees share a common view of teamwork, adaptability, initiative, ambition, commitment to customer service, strong work ethic, pride and respect for Computacenter, our customer and themselves, evidencing such is primarily through exposure and experience. Driving a high performance culture and embedding those values and behaviours, is a strategic objective of Computacenter and a core component to our employee performance review and employee development processes.

Our High Performance Culture and the behaviours and values we ask all of our employees to adopt and adhere to, must then translate into commitment to our customer, and alignment with our customers values and behaviours, which is where they become central to our entire operational services strategy. Our strategic objectives and our Management and Employee Charters not only require the right behaviours for Computacenter, but also for our customer. We see this customer focused behaviour, shared values and culture being displayed at all levels of our teams as being an essential ingredient to forming a strategic and operational relationship, a true partnership of shared values and goals with our customer.

Computacenter have developed our Customer Value Scorecard (CVS) in order to ensure that we do the right thing by our customers. CVS is a methodology and process that we employ to ensure that the customer receives measurable value from Computacenter throughout the life of the contract. It focuses on agreeing and setting targets together which will enable the customer to meets it's goals and targets. The process focuses on four key areas of the delivery - results, service quality, continuous improvement, people and relationships. Through directing effort and aligning the Computacenter's delivery and direction to the customer's direction, we are automatically aligning values and culture.

When the CVS is used as a central engine driving the direction of the services delivered by Computacenter, it therefore becomes the driving force in ensuring that our teams deliver the services in alignment with the customer’s values, and in turn that our teams go about their jobs with the same customer aligned values and behaviours as the customer’s employees.