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Careers ISC International Service Centre - Careers
International Service Centre - Careers
Our Barcelona Operations team is made up of Level 1 Helpdesk Analysts, Level 2 Helpdesk Analysts, Senior Analysts, Team Leaders, Technical Leaders and Delivery Managers. Please see the description of each role:
- Level 1 helpdesk analyst
- Level 2 Helpdesk Analyst
- Senior Analyst
- Team Leader
- Technical Leader
- Delivery Manager
Job Description - Level 1 Helpdesk Analyst
Role:
This role receives requests and issues via phone, web and e-mail, and finds solutions for them, while delivering outstanding customer service by understanding users' IT and business needs.
Profile :
While all of the 300 people currently working in our Barcelona offices speak fluent English, we also provide support in all of the following languages: French, German, Italian, Spanish, Dutch, Portuguese, Swedish, Norwegian, Danish, Polish and Turkish. Therefore, our first level support teams consist of people with a combination of these language skills.
Our Level 1s are customer-focused, and excellent communicators. They are adaptable people with a positive attitude, who have the ability to multitask and take on information quickly.
Customer service experience and/or experience in IT is always valued highly but is not essential in this role.
What we offer:
We offer great working conditions, with the vast majority of our teams only working Monday to Friday day-time shifts, and extra benefits for people who work unsociable hours.
We provide new starter training in IT to ensure a solid base of IT skills, and ongoing training to help those who show motivation and aptitude continuously develop their skills to a high technical level. We are also highly committed to developing our staff along other routes, such as people management, and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
Job Description - Level 2 Helpdesk Analyst
Role:
The Level 2 role receives complex requests and issues either via phone or via our ticketing tool, and looks for solutions which will allow our business customers to carry on with their work.
Profile:
While all of the 300 people currently working in our Barcelona offices speak fluent English, we also provide Level 2 support in all of the following languages: French, German, Italian, Spanish, Dutch and Portuguese. Therefore, our Level 2 team consists of people with English and possibly another of these languages, along with in depth IT knowledge.
Our Level 2s have a logical approach to problem-solving, and are willing to take ownership of technical incidents and progress them to resolution. They work well with their team and prioritise their workload well.
It is essential that Level 2s have experience, preferably Level 2 experience, in an IT helpdesk environment along with a personal interest in keeping up-to-date with new software and hardware. It is highly desirable that they have an MCSE certification or similar.
What we offer:
We offer great working conditions, with the vast majority of our teams only working Monday to Friday day-time shifts, and extra benefits for people who work unsociable hours.
We provide ongoing training to help those who show motivation and aptitude continuously develop their skills to a high technical level. We are also highly committed to developing our staff along other routes, such as people management, and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
Job Description – Senior Analyst
Role:
The Senior Analyst role involves providing senior level helpdesk support, focusing on diverse aspects of our service including: Training Coordinator, Major Incident Management, Problem Management and Change Management.
Profile:
Our Senior Analysts combine excellent communication skills with proven customer service skills and an enthusiastic attitude. They speak English to a high level, and another European language as and where appropriate. They work well in under pressure and are able to take ownership of incidents or projects and see them through to a resolution. They have Project Management skills and can work well in a team.
What we offer:
We offer great working conditions, with the vast majority of our teams only working Monday to Friday day-time shifts, and extra benefits for people who work unsociable hours.
We provide ongoing training to help those who show motivation and aptitude continuously develop their skills to a high technical level. We are also highly committed to developing our staff along other routes, such as people management, and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
Job Description – Team Leader
Role:
The Team Leader role is to manage the day-to-day planning, operation and problem-solving of the team to meet Computacenter’s contractual obligations. As well as operational management, their role is to coach, develop and motivate the team, to make sure the team meet their personal and business goals. They take part in the recruitment process, and are responsible for managing sickness, holidays and training within the team.
Profile:
Our Team Leaders have excellent interpersonal management skills, and can combine this with a thorough understanding of resource and SLA management. They work effectively in a pressured environment and are flexible and adaptable to change, as well being excellent at planning and organisation. They can optimise the usage of both internal and external resources, and are good negotiators. It is essential that they can communicate to a high level in English.
What we offer:
We provide ongoing training and are highly committed to developing our staff and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
Job Description – Technical Leader
Role:
The Technical Leader role manages the day-to-day planning, operation and problem-solving of the team to meet Computacenter’s contractual obligations, and works with Team Leaders and Delivery Managers to optimise the quality of the service we deliver. They are a technical resource for the Level 2 team, and work on finding root causes for problems and identifying potential solutions. They also work with external specialists to gain greater technical knowledge as necessary.
Profile:
Our Technical Leaders demonstrable experience of both Level 1 and Level 2 customer support roles, and a good understanding of resource and SLA management. They remain operationally effective in a pressured environment, and can plan and organise themselves, and fully utilise internal and external resources. They have a strong technical background, with a recognised and relevant IT Certification / Qualification. They are excellent communicators, with a high level of English and another European language where necessary.
What we offer:
We provide ongoing training and are highly committed to developing our staff and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
Job Description – Delivery Manager
Role:
The Delivery Manager role ensures that we meet our contractual service obligations with the customer, and that service excellence and innovation are delivered. It is their responsibility to make sure that P&L targets are met and exceeded, and to deliver service through delegation to Team Leaders and the extended Computacenter service team. They are responsible for complying with Computacenter’s policy of Continuous Improvement, and attend regular service reviews with the customer.
Profile:
Our Delivery Managers have demonstrable IT Service Delivery experience, as well as demonstrable experience in managing people and teams. They are able to work with the minimum of supervision and work on their own initiative, as well as delegating effectively. They have excellent communication skills and the ability to build successful relationships at Head of Function level, as well as being able to communicate at a high level in English. They combine this with a good understanding of P&Ls, and ITIL Foundation level training. They can work effectively under pressure and have excellent decision-making and problem-solving skills.
What we offer:
We provide ongoing training and are highly committed to developing our staff and provide excellent opportunities for career progression. Our people-focused management and innovative and challenging environment make Computacenter Iberia an exciting and satisfying place to work.
We are located in the heart of Barcelona in the Gracia district, and provide free Spanish classes in company, as well as a discount on other language courses, and substantial discounts with a local gym and with private medical and dental insurance.
For more info please call Bridget Hogg on (0034) 936207065 or alternatively send a mail to isc.careers@computacenter.com, along with a copy of your CV.
